The problem arose because the 'stock' they were referring to at the time of purchase, was held at a seperate store (Store B), and Store B were steadfastly refusing to relinquish a laptop to Store A.
The matter was referred to a crack team at Curry's HQ, who (allegedly) have the power to do 'whatever it takes' to ensure customer satisfaction. They contacted Store B and told them that they had to free up a laptop and ship it to Store A for collection by me. It sounded promising......... until yesterday.
Pic.No.1. I did an internet search for 'Currys crap customer service' and found this image that a disgruntled customer had made
I went into Curry's Store A to arrange for DHL to collect the item from Curry's Store B. Jon, the manager approached me.
"Sorry, we can't arrange for the laptop to be collected," he said forlornly.
"What?" I said, "I have been categorically told by your crack HQ team that a laptop has been allocated to me and that it was ready to collect from Store B."
Jon shifted around a bit; "apparently it was the General Manager of Curry's Store B that agreed to that, and he is now on holiday. I spoke to the Deputy Manageress, and she told me that she needs all the laptops for another customer so you can't have one."
"WHAT?" I exlaimed dispairingly, clutching at straws; "can't you contact that crack HQ team again, and get them to force the Deputy Manageress to release of one of the laptops?"
"I already did," Jon replied, "but the guy I dealt with originally was on holiday, so I was put through to someone new called Gem. She told me that she doesn't have any power to order stock transfers."
"So that means that I am back to square one," I sighed disbelievingly, "I have paid for a laptop and I still have no idea when I am going to get it."
Jon shuffled around a bit more, "there is a bit of hope," he added. "The General Manager of Store B is back from holiday on Monday, so I plan to contact him about the promise he made to free up a laptop from his stock."
Yeh, yeh, yeh. Call me a cynic, but I couldn't see that happening..... Currys Electricals have finally succeeded in not only battering down, but pissing on my eternal optimism.
"And what if the General Manager of Curry's Store B refuses to do it?" I asked dejectedly.
"Then unfortunately you will have to wait for another five weeks until additional new stock of that laptop arrives."
Pic.No.2. It is getting quite amusing regarding the effort that people put into their customer experience with Currys - I found another person who had posted this image entitled 'Currys Customer'
So let's summarise the performance of Curry's Electricals. I order a laptop which is in stock. I pay for it because they tell me that it will be ready to collect within two working days. BUT, in reality it is probably going to be six and a half weeks before I get the laptop... and I am not even confident of that because this company specialises in spewing forth ineffectual, inaccurate and airy fairy information.
So chaps, please can I offer you some heartfelt advice; NEVER, EVER shop at Currys Electricals. They are completely and utterly, bloody useless. None of the departments know their arse from their elbow. They have demonstrated a complete inability to communicate internally, and instead of working together, each department is so intent on protecting their own little niche, that the company as a whole is completely incapable of delivering even the most basic form of customer service.
Oh looky here - a website with 70 independent reviews of Currys Customer Satisfaction. Make sure you click on 'show all' comments to properly appreciate the car crash.
I suspect that my laptop will be obsolete by the time I receive it, but I shall keep you informed.
Crikey....... I just realised........ that was quite a rant wasn't it?